Please keep visiting this section, we will keep adding to the FAQ's
Question: I’ve just got a job, what happens with my childcare funding?
Answer: Once you have your confirmation email, if your circumstances change you keep the childcare funding
Question: I want to move childcare settings, I've found a new setting, What do I do?
Answer: Let your current childcare provider know that you want to move setting. This called giving your notice, the childcare setting will tell you the date your notice ends.
The 6 digit code is unique to you so pass the code to the 'new' childcare setting and they can claim the funding to cover your childcare costs.
Question: I want my child to attend all year round not just during term time. Can I do this?
Answer: Talk to your childcare provider about a 'stretched offer'. This is where you can 'stretch' your child’s entitlement by taking less hours a week over more weeks of the year. Please note, some settings are only open during term time.
Question: Is the funding for the childcare place only?
Answer: The 15 hours of free childcare is not intended to cover the costs of meals, or extras (such as nappies or sun cream), extra hours or additional activities (such as trips).
Some childcare settings may charge a fee for these. If you choose to pay for these it is an arrangement between you and the childcare provider.
However, you must not be required to pay any fee as a condition of taking up a 15 hours place, and must be offered alternative options (extract taken from childcarechoices.gov.uk)
Question: I've lost my 6 digit code, What should I do?
Answer: You can log back into your account on the Parent Portal, the 6 digit code will still be on your account